The issue of anonymity has plagued the public relations industry ever since the advent of digital media. On one hand, anonymity allows for greater voice and opinion. As this theory goes, commentators, such as an employee at a company that is engaged in illegal activity, would not post to a media site if not for the protection of anonymity.
The same goes for consumers, who under anonymity feel more comfortable reviewing, chastising, and criticizing a company or product. Then, there’s the counter argument, that anonymity coarsens public discourse, and provides a water cooler for ugly, offensive remarks.
It also erodes the value of comments themselves. Without transparency, anyone can say anything at any time without impunity. The media knows that continued lack of accountability will kill what has become a golden goose of online reporting — comments, which can often attract more readership than the article itself and provide a scorecard for editors to determine what is most interesting to any given audience.
Some media are already moving to add a new level of transparency, and along with it, authenticity, to their reader comments. The Sun Chronicle in Attleboro, Mass., recently introduced a new system that requires commenters to register their names, addresses, phone numbers, and credit card numbers.
Read more »

December 2nd, 2010
Admin